Gaming Is Entertainment
Gaming should be treated as paid entertainment, not as a way to make money. Outcomes are uncertain, and losses are possible.
Setting Spending Limits
Decide in advance how much you can afford to spend and keep that amount separate from money needed for essentials, bills, savings or debt payments.
Setting Time Limits
Choose a clear end time before you begin and use an alarm or reminder if helpful. Leave when the planned time is reached.
Never Chasing Losses
Do not increase spending or extend a visit to try to recover previous losses. Chasing losses can increase financial harm.
Taking Breaks
Pause regularly, step away from the gaming floor, have water or refreshments and reassess whether you still feel comfortable continuing.
When to Stop
Consider stopping if you feel distressed, angry, unable to follow your own limits, tempted to borrow money or distracted from responsibilities.
Protecting Minors
LumaPlay physical venue information is for adults 18+. Keep minors away from gambling activity and do not allow them to use adult identification or membership credentials.
Friends and Family
If you are concerned about someone close to you, choose a calm time to discuss specific behaviors and impacts. Encourage professional advice rather than trying to manage the issue alone.
Self-Exclusion Information
Self-exclusion can be an important protective step. A production site should publish verified details about any applicable venue or jurisdictional self-exclusion process.
Professional Support
Qualified counselling, financial advice and specialist gambling-harm services can provide confidential support. Use only verified organizations and contact details.
Venue Support
Venue staff should be trained to explain available responsible-gaming information, entry rules and any verified self-exclusion procedures adopted for production operations.
18+ Entry Policy
Entry to physical gaming areas is limited to adults aged 18 and over, subject to applicable law and venue identification requirements.